Managing people means holding them accountable. But too often we don't inspect what we expect or we inspect it too rarely. People need to be held accountable. They need coaching and encouragement. The reason I know this is because I need to be held accountable. I need coaching. I need encouragement. There are many things that make us all unique, but our need to be held accountable is not one of them. Inspect what you expect and your expectations will be met with ever-increasing frequency.